Terms & Conditions

These Terms & Conditions govern your access to and use of the VITALIS website and any products purchased through it. By accessing the website, browsing product information, creating an account, or placing an order, you confirm that you have read, understood, and agree to these Terms.

1. Research Use Only

All products offered by VITALIS are supplied strictly for qualified laboratory research, in-vitro testing, and analytical purposes only. Products are not intended for human or animal consumption, therapeutic use, clinical use, diagnostic use, food use, cosmetic use, or consumer application.

By placing an order, you confirm that you are purchasing these products for lawful research purposes only and that you are responsible for proper handling, storage, use, and disposal in accordance with applicable laboratory standards and regulations.

2. Age Verification and Eligibility

Users must meet the required age verification standard before accessing the website or purchasing products. VITALIS may refuse service, cancel orders, or restrict access if age eligibility, compliance requirements, or order information cannot be verified.

3. Orders and Order Acceptance

Placing an order does not guarantee acceptance. VITALIS reserves the right to review, decline, or cancel any order due to product availability, payment issues, incorrect information, suspected misuse, compliance concerns, or other operational reasons.

4. Pricing, Promotions, and Payment

Prices, wholesale pricing plans, promotional offers, discounts, and product availability may change without prior notice. Promotional offers such as buy 3 get 1 free, subscription discounts, or email-list discounts may be subject to specific terms, eligibility requirements, and expiration dates.

Payment must be completed through the available payment methods at checkout. By submitting payment information, you confirm that you are authorized to use the selected payment method.

5. Shipping and Delivery

VITALIS ships worldwide from Denmark using DHL shipping services. Available shipping options may include DHL Express, estimated at 1–3 business days, and DHL Economy, estimated at 2–5 business days.

Delivery times are estimates only and may vary due to customs processing, carrier delays, holidays, weather conditions, destination-country requirements, or other circumstances outside our control.

6. Customs and Import Responsibility

Customers are responsible for ensuring that products can be lawfully imported, purchased, possessed, handled, and used in their destination country or region. VITALIS is not responsible for customs holds, import restrictions, rejected shipments, duties, taxes, or delays caused by local regulations.

7. Returns and Refunds

Due to the specialized nature of laboratory research products, all sales are considered final once an order has entered processing or has been shipped. Please review our Refund & Returns Policy for more information.

8. Product Information

Product information is provided for research and informational purposes only. VITALIS does not provide medical advice, dosing instructions, administration guidance, or usage recommendations.

9. Acceptable Use

You agree not to:

• Use products for human or animal consumption, therapeutic, clinical, diagnostic, food, cosmetic, or consumer purposes.
• Misrepresent your identity, eligibility, intended use, or shipping information.
• Use the website or products in violation of applicable laws, regulations, or laboratory standards.
• Resell, redistribute, repackage, or transfer products in any unauthorized or unlawful manner.
• Attempt to interfere with the website, payment systems, checkout process, or security features.

10. FDA Disclaimer

The statements and products presented on this website have not been evaluated by the U.S. Food and Drug Administration (FDA). Products are not intended to diagnose, treat, cure, or prevent any disease.

11. Intellectual Property

All website content, including text, images, product visuals, branding, design elements, layouts, graphics, and code, belongs to VITALIS or its licensors. You may not copy, reproduce, distribute, or use website materials without prior written permission.

12. Disclaimer of Warranties

The website and products are provided on an “as is” and “as available” basis. VITALIS makes no warranties, express or implied, regarding uninterrupted website operation, error-free content, or suitability of products for any purpose outside lawful laboratory research use.

13. Limitation of Liability

To the fullest extent permitted by law, VITALIS shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from your use of the website, purchase of products, shipment delays, customs issues, misuse, improper handling, or any non-research application.

14. Indemnification

You agree to indemnify and hold harmless VITALIS, its owners, employees, suppliers, service providers, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from your misuse of products, violation of these Terms, violation of applicable laws, or non-research application.

15. Changes to These Terms

VITALIS may update or modify these Terms at any time. Updates will be posted on this page with an updated revision date. Continued use of the website after changes are posted means you accept the revised Terms.

16. Contact

Questions about these Terms? Contact us at support@vitalislab.io.