Shipping Policy

1. Shipping Overview

VITALIS ships laboratory research products worldwide from Denmark using DHL shipping services. All products are supplied strictly for qualified laboratory research, in-vitro testing, and analytical use only.

2. Shipping Options

Customers may select from the available DHL shipping options at checkout:

• DHL Express: Estimated delivery within 1–3 business days.
• DHL Economy: Estimated delivery within 2–5 business days.

Delivery estimates may vary depending on destination country, customs clearance, carrier volume, holidays, and local delivery conditions.

3. Worldwide Shipping

VITALIS offers international shipping to eligible destinations where laboratory research materials may be legally imported. Customers are responsible for ensuring that products can be lawfully purchased, imported, handled, and used in their location.

4. Order Processing

Orders are processed during regular business days after payment confirmation and order review. Processing times may vary depending on order volume, product availability, verification requirements, and fulfillment schedules.

5. Tracking Information

Once your order has been prepared and a DHL shipping label has been generated, tracking information will be provided using the contact details submitted at checkout.

6. Customs, Duties, and Import Responsibility

International orders may be subject to customs inspection, import duties, taxes, clearance delays, or additional documentation requirements. These charges and requirements are the responsibility of the customer.

VITALIS is not responsible for delays, rejected shipments, customs holds, import restrictions, or additional costs caused by destination-country regulations.

7. Address Accuracy

Customers are responsible for entering complete and accurate shipping information at checkout. Please carefully review your name, shipping address, phone number, email address, postal code, and country before placing your order.

Once an order has been processed or transferred to DHL, address changes may no longer be possible.

8. Lost, Delayed, or Damaged Shipments

If a shipment appears delayed, lost, or arrives damaged, please contact our support team with your order number, tracking details, and clear photos if applicable.

We will review the issue and assist where possible. Carrier delays, customs delays, incorrect addresses, failed delivery attempts, or local delivery issues do not automatically qualify an order for refund or replacement.

9. Research Use Notice

All products offered by VITALIS are intended strictly for laboratory research and analytical use only. Products are not intended for human or animal consumption, therapeutic use, diagnostic use, clinical use, food use, cosmetic use, or consumer application.

10. Contact

For shipping questions, DHL tracking assistance, or order-related inquiries, please contact our support team at support@vitalislab.io.